FAQ

About the site

I forgot my password.

You can change your password here .

I forgot the email address I registered with.

We apologize for the inconvenience, but please register again here .

Can I change my email address?

You can change it from " Edit account information " on the account page.

I want to change my registered name.

You can change it from " Edit account information " on the account page.

I want to change the registered shipping address.

You can change it by going to " Address " → Edit on your account page.

I would like to unsubscribe from the email newsletter.

You can change it from " Edit account information " on the account page.

About purchase

How much is the shipping cost?

We will pay shipping charges (uniform nationwide).

I did not receive an order completion email. Do you have any orders?

If you have set up your spam filter to receive/reject the email, it may be sorted into your spam folder.
Please note that the method for canceling settings varies depending on the service you are using.
Please set up your email settings so that you can receive emails from "info@selby.shop".
Additionally, member customers can check their order information in their "Order History."

I placed an order, but I entered the wrong address.

Please contact us using the inquiry form.

I would like to change the delivery date of an ordered item.

We are very sorry, but we cannot specify the delivery date.

Is there a shipping deadline?

The deadline for shipping the product is within 7 days after placing your order.

How long will it take for my order to arrive after I place an order?

If you select "No desired delivery date", the item will be shipped as soon as preparations for shipping are completed.
Please see below for an estimate of the number of days it will take from the shipping date to delivery.

Estimated delivery time

Within Japan	1 ~ 3day from shipping date
Without Japan	More than 4 days from the shipping date

• Excluding remote islands and some areas
• This is just a guideline for general delivery times and does not guarantee delivery times.
  Please also note that delivery may be delayed due to bad weather, etc., which may affect transportation, or where transportation is difficult.

Can you ship overseas?

We are currently only able to deliver to supported areas. 
Please contact us using the inquiry form. 

• The pouch, case, and wrapping may differ from the image.

	Simple packaging 0 yen
	Case 0 yen
	Case + wrapping 0 yen

About payment

What types of payment methods are available?

The following payment methods are available.

1. credit card
   • Due to our card payment system, we do not issue credit card receipts.
     Please check the usage statement sent by your credit card company.
   • Depending on your usage status, you may be asked to change to another payment method.
   • If the orderer, card holder name, and billing address are different, the order may be automatically canceled as fraudulent use.
   • When placing an order, we may ask you to confirm your identity (phone confirmation, etc.).
   • You cannot use a credit card with a name other than the customer's name.
   • Payments other than the product price (repair costs, etc.) cannot be made by credit card, so please contact us separately.
2. Bank transfer
   

   Sumitomo Mitsui Banking Corporation	■ NAME OF ACCOUNT HOLDER: SELBY CO., Ltd ■ ADDRESS: 5-22-4, UENO TAITOU-KU TOKYO JAPAN 100-0005 ■ BANK NAME: SUMITOMO MITSUI BANKING CORPORATION ■ BRANCH: UENO BRANCH ■ SWIFT CODE: SMBCJPJT ■ BRANCH ADDRESS: 4-11-4, TAITOU, TAITOU-KU TOKYO JAPAN 100-0016 ■ACCOUNT NO: 7969646 A CHECKING ACCOUINT)

   • Transfer fees will be borne by the customer.
   • The product will be shipped after payment is confirmed.
   • Please be careful not to lose your copy of the transfer.

However, the possible payment methods and number of installments will vary depending on the service provided by each card company and the terms of the contract between the customer and the card company. Please check in advance.

Even though I entered my credit information, an error occurred and I was unable to make a purchase. What should I do?

Please check that you have entered the credit card number, expiration date, and security code correctly, and then try again. If an error still appears, please contact your credit card company directly.

Will you issue a receipt when using a credit card?In the case of credit card payment, we will issue a statement of delivery (usage statement) instead of a receipt, as it will be a double payment. If you need it, please use the statement issued by each credit card company as a receipt.

Our service

Can I return or cancel the order?

We will accept returns unconditionally, regardless of the reason, as long as you contact us and return the product within one week of receiving the product.
Once the product arrives at our company, we will transfer the amount to your designated bank/post office account.
If you paid by credit card, your authorization will be canceled and your credit card company will issue a refund.

Is there any information about the condition (grade) of the jewelry?

Yes, we indicate the condition of each product on each product page.
Also, please see this page for details on condition notation.
In addition, our store only sells high-quality re-jewelry that has been carefully selected by buyers with extensive experience. Each piece of jewelry is carefully inspected by professionals and given a careful [new finish] before being sold.